1	Peer Mediation Training
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3	1. To learn that each conflict offers a chance to learn and grow when a “win-win” resolution is found.
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7	TALE OF TWO DONKEYS
8	PERCEPTIONS
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22	COMMUNICATION IS:
23	Rules For Being A Good Listener Listen as if you were in the other person’s place. This will help you better understand what the person is saying and how he/she feels. Show you understand and care with verbal and nonverbal behavior Tone of voice Facial expressions Gestures Eye contact posture
24	More Rules For Being A Good Listener Restate the person’s most important thoughts and feelings Do not interrupt, offer advice or give suggestions. Do not begin to talk about problems you have or bring up similar experiences of your own.
25	Non-Verbal Listening Skills stands for “Ready” and “Relaxed”. Good listeners clear their mind of almost everything except what the speaker is saying stands for “Open”. An “open” stance means looking like you are open to hearing what is said. stands for “Lean Forward”. To show your interest in what another person is saying, lean forward a little. Shows that you care. stands for “Eye Contact”. Eye contact shows a person that he/she is important. stands for “Square”. When sitting or standing to a person speaking with you, keep your shoulders and the rest of your body squarely facing the speaker.
26	Active Listening Techniques
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28	Communication Leads
29	Having trouble perceiving clearly? Try one of these phrases!
30	Signs of Increasing Anxiety (Non-Directed)
31	Mediators Responses: Provide support through listening.
32	Signs of Increasing Anxiety (Directed) Sarcasm Incidental name calling (ex: “If he wasn’t such a pig”)
33	Mediator Responses: Continue to provide support when appropriate
34	Signs of Verbal Acting Out Name Calling Intimidating Threatening Demanding
35	Mediator Responses: Provide firm and immediate limit setting. For Example, “John, one of the rules of mediation is no name calling or put downs. We need your agreement to stop name calling before we can continue.”
36	Signs of Physical Acting Out Hitting Kicking Pulling Clawing Biting Grabbing Throwing any object that is intended to harm another individual.
37	Mediator Responses: Observe which disputant is “losing”. When activity momentarily subsides, call “losing” disputant’s name and give firm command to leave the room. Developed by Ken Newbury, Ph.D.
38	Stage I: Introduction & Ground Rules Introductions are made Get VERBAL yes/no to ground rules 1. Remain Seated 2. No Interruptions 3. Respect each other – no put downs Confidentiality and Neutrality explained Explain the 6 phases Notes may be taken & time out may be used Any Questions?
39	Stage II: Telling the Story Introduce stage two Mediators ask one disputant to: “Please tell your side of the story.” (mediators use active listening skills- good eye contact, acknowledge, open-ended questions, paraphrase, and thank you!) Mediator summarizes first disputant’s story & thanks Mediator asks the disputant: “How do you feel about the problem” Mediator reflects on first disputants’ feelings & thanks Mediator repeats this process for second disputant
40	Stage III: Understanding the Problem Introduce stage three Mediators direct participants to talk to each other (keep disputants focused and within the ground rules) Ask the first disputant: “What does ____ say the problem is?” Ask the second disputant: “Is this correct?” Repeat this process with the second disputant Ask the first disputant: “How do you think _____ feels?” Repeat this process with the second disputant Ask: “Do each of you understand how the other feels?” (if either says NO, repeat stages II & III)
41	Stage IV: Identifying Solutions Introduce stage four Explain that each person will come up with solutions to solve the problem Alternate asking each person for solutions Write down ALL solutions If disputants get “stuck”, ask, “What do you need to solve the problem?” or “What can YOU do to help solve the problem?” Read back solutions, one by one. Ask each person if they agree after you read each solution. Ask: “Are there any more solutions to be added?”
42	Stage V: Resolution Introduce stage five Re-read the agreement Write down all solutions agreed upon on contract Have both parties sign the contract Both mediators sign the contract Explain the contract will be available for review later
43	Stage VI: Departure & Follow-Up Thank parties for choosing mediation Tell Participants: “We will follow up with you in a few days to see how your solutions are working out.” Remind students about CONFIDENTIALITY! Mention Re-Mediation Option Ask for any final questions Depart mediation in an approved safe way Give contract to Miss Wise and receive pass back to class
44	Personal Safety Conflict Mediators NEVER get involved in a physical conflict. Mediators always get help from an adult.