Questions and Answers posed about K12Planet

 General Information

1. What kind of information should I be able to view at K12Planet? Current grades, report card grades, and daily attendance may be viewed on K12Planet.
2. What schools are participating in K12Planet.com?All middle schools and high schools except Hillsboro are participating.
3. What are some benefits of K12Planet? Families can follow attendance and grades information. Families and schools can communicate up-to-date information to support student learning at any time or location with Internet access. Families can view information in the teacher gradebook when it is posted.

Access

1. How can I change my password?

• Log on to K12Planet using your existing user name and password.
• Click My Settings in the global navigation bar.
• In the sidebar, click Change Password.
• Type a new password in the Password field.
• Confirm the new password by re-typing it in the Retype Password field.
• Click Save. A message will display that your logon information has been updated.

2. Who do I contact if I cannot connect to K12Planet? Schools provide support for lost passwords. Families should contact their Internet provider if they have difficulty accessing the website.
3. What do I do if I forget my password? Families are asked to enter your e-mail address (see directions) upon first use. You may then click on the request password link from the login screen when you forget your password.
4. How do I change my username or password?

• Click My Settings
• To change your user name, highlight it and then type a new user name. To highlight, click at the start and drag your mouse pointer over the text.
• In the Password field, highlight your old password, and then type a new password (you must type the correct uppercase or lowercase letters).
• In the Retype password field, type your new password again
• Click Save.

5. How do I obtain a username and password for K12Planet? First, download and sign the acceptable use form for K12Planet. Return the form to school.  The account manager for the school will provide a username and password for K12Planet.
6. How often should I expect to see changes in the information posted? Families can expect new information posted by the 15^th and the 30^th of each month.

Security 

1. Who can view information posted on the K12Planet website? School staff, parents, guardians, and students are given usernames and passwords. No unauthorized person can view information on K12Planet. Access to a student's information is determined by the parent/caregiver who has custody of that student or is determined by whether a parent or other party is granted access by court order.
2. Why do I sometimes lose my connection to K12Planet? K12Planet will timeout after 20 minutes of inactivity.
3. Does K12Planet use data encryption? K12Planet employs Secure Sockets Layer (SSL) encryption technology, the industry-standard method of protecting web communications. The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection.
4. Is there a security monitor for K12Planet? Chancery engineers are on hand to safeguard the integrity of the K12Planet system around the clock. The engineers use persistent monitoring software systems to detect intrusion attempts and network misuse, in real time, before K12Planet systems are compromised. The software immediately alerts network managers and administrators of any suspicious activity, logs the session, and can automatically terminate the connection. 
5. Can any user change data after it has been posted to the website? Information is updated in the school's database and then uploaded to the K12Planet website. The only data that can be directly changed while using K12Planet is your own user name and password information.
6. Why is it possible for a social security number to be visible? Tennessee law (49-6-5101 and 49-6-5102) requires the use of the Social Security number as the unique student identifier. Fields reported from the state student management system may include a student number equal to the social security number. This information is only viewable by holders of the username and password.