Communication in WCS

Communications employees film Jason Golden
  • Published July 27, 2022

    Effective communication is essential for building relationships between schools and families. 

    As the new school year gets underway, families with questions regarding their students are encouraged to first contact the child's teacher. They know their student best and may be able to offer guidance. If a parent needs information the teacher cannot provide, the next person to contact is the school principal.

    If more assistance is needed, the next level of contact is the executive director of elementary or secondary education, followed by the appropriate assistant superintendent and then the WCS superintendent. The final person to reach out to is the family's School Board representative.

    School-based personnel are expected to return parent/guardian communication in all forms within 48 hours during the school week when school is in session. Remember to communicate important details with your child's teacher that may impact them on a day-to-day basis in the classroom. Sharing this with the teacher allows them to support the students throughout the school day and help them succeed.

    Since the classroom teacher will be focused on students and instruction during the school day, contact the school office with any immediate needs.  

    Phone Calls, Emails and Texts

    The District's notification system will also be used to communicate school information, including delays and school closures, to families in the district. 

    To receive emails from Williamson County Schools, be sure to whitelist messages from and Whitelisting is the process of adding an email to an approved sender list. This will ensure that emails from that sender are never moved to the spam or junk folder. For directions on how to whitelist email addresses using different email providers, visit the WCS Communications page.

    Based on feedback from families last year, WCS will be using more text message notifications rather than calls. Please make sure all contact information is updated in Skyward.

    School employees will only be able to communicate with students through text messaging if a parent or guardian has completed a WCS Student/Employee Texting Agreement form.


    In addition to the district website, which is run by the district webmaster, each school has its own site where families may find staff information, important dates, classes and more. The elementary websites are maintained by the WCS assistant webmaster, and middle and high school websites are maintained by a school webmaster. All sites will be updated throughout the year.

    InFocus and Social Media

    The WCS weekly e-newsletter, InFocus, is the main source of information in the district. To subscribe, visit the InFocus website and add your name and email address. You do not have to be a WCS parent to receive InFocus, so feel free to share the subscribe link with relatives, community members or anyone else who may be interested in receiving WCS information.

    The district is also active on social media and encourages the community to "like" the WCS Facebook page and follow its Twitter and Instagram accounts.

    Mobile App

    The Williamson County Schools mobile app is also an easy and convenient way to stay connected. Using the free app, families may add money to meal payment accounts, check Skyward, look at calendars and more. The app is available for download in the App Store and Google Play.